Piccolino Eggstreme
Support
Last updated: 2 October 2026
Piccolino Eggstreme is a free-to-play arcade game: catch the eggs, dodge the rotten ones and chase big combos across 21 worlds. Here is where to look when something doesn’t work. If you can’t find your answer, write to us.
Common questions
How do I restore my purchases?
Open the game, tap the gear to open Settings, then Restore purchases. Use the same Google Play (Android) or Apple (iPhone and iPad) account you bought with. One-time unlocks such as No Ads, world expansions and the Extra Incubator come back, as does an active Farm Club subscription. Gems, the Piggy Bank and the Golden Pass are used up in the game and are not restored.
The store says “unavailable”, or my purchase didn’t go through
Check that you are online and signed in to Google Play (or the App Store), that the Play Store or App Store app is up to date, and try again after a minute. A purchase that was charged but not delivered is delivered the next time the game opens with a connection. If it still does not show, email us with the approximate time and the order number from your Google Play or Apple receipt.
How do I move my progress to a new phone?
On the old device open Settings → Backup / transfer save and tap Copy code. Send the code to yourself (it is a long block of text), then on the new device open Settings → Backup / transfer save, paste it in the lower box and tap Load code. This replaces the progress on the new device. Then use Restore purchases there. There is no account, so the code is the only way to carry progress across; keep it private, because anyone with the code can load your game.
I lost my progress
Progress is stored on your device only. If the game was uninstalled or reset and you have no transfer code, we can’t recover it. Android’s own device backup or iCloud may have kept a copy: reinstall the game on a device signed in to the same account and check. Making a transfer code from time to time is the safest backup.
How do I cancel Farm Club?
On Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions → Piccolino Eggstreme → Cancel subscription. On iPhone and iPad: Settings → your name → Subscriptions → Piccolino Eggstreme. Cancel at least 24 hours before the renewal date. You keep the benefits until the end of the period you paid for. Deleting the game does not cancel a subscription.
How do refunds work?
Google and Apple process the payments and decide refunds: on Android use Google Play’s refund process, on iPhone and iPad reportaproblem.apple.com. If we can help with a delivery problem, email us.
What are the drop rates for Mystery Eggs and the Lucky Wheel?
They are shown in the game before you spend anything (the “Odds” link next to any offer with a Mystery Egg, the “Drop rates” button in the incubator, and “Odds” on the Lucky Wheel) and are listed on our Terms of Use page.
Ads: can I change my choices or remove them?
Rewarded ads are always optional. The ads between levels are removed by the No Ads purchase or an active Farm Club subscription. Where the law requires a consent choice, Settings shows Ad privacy choices so you can change your answer at any time. Ads can be personalized: on iPhone and iPad only if you allow tracking when iOS asks (change it in iOS Settings → Privacy & Security → Tracking); on Android as Google’s consent form and your Android ad settings allow (you can delete or reset the advertising ID there).
How do I switch play statistics on or off?
In the EEA, the UK and Switzerland statistics stay off unless you accept the “Help improve Piccolino?” question; in other countries they start on. Change your choice any time with Settings → Share play statistics. See the Privacy Policy for what is collected.
The game is slow or hot on my device
Turn on Battery saver and Reduce motion in Settings, close other apps, and make sure the game and your system are updated. If it still struggles, email us the device model and Android or iOS version.
Reminders don’t arrive
Tap Enable reminders in Settings and allow notifications when asked. On Android, also check that Piccolino notifications are on in Settings → Apps → Piccolino Eggstreme → Notifications, and that battery optimization isn’t blocking them.
Contact us
Email agustin@delegas.com and tell us your device model, your Android or iOS version, the game version (shown at the bottom of Settings) and what happened. Please don’t send your save-transfer code unless we ask for it. Piccolino Eggstreme is published by Delegas Labs, S.L. (Android) and Agustin Aguilar (iPhone and iPad).