Piccolino Pop!
Support
Last updated: 5 October 2026
Piccolino Pop! is a free-to-play egg-shooter puzzle game: aim the Egg-a-pult, match three to hatch chicks, drop whole flocks at once and beat a boss in every world. Here is where to look when something doesn’t work. If you can’t find your answer, write to us.
Common questions
How do I restore my purchases?
Open the game, tap the gear to open Settings, then Restore purchases (the Shop has the same button at the bottom). Use the same Apple (iPhone and iPad) or Google Play (Android) account you bought with. One-time unlocks such as No Ads and world expansions come back, as does an active Farm Club subscription. Gems, bundles, the Piggy Bank and the Golden Pass are used up in the game and are not restored.
The store says “unavailable”, or my purchase didn’t go through
Check that you are online and signed in to the App Store (or Google Play), that your device software is up to date, and try again after a minute. A purchase that was charged but not delivered is delivered the next time the game opens with a connection. If it still does not show, email us with the approximate time and the order number from your Apple or Google Play receipt.
How do I move my progress to a new device?
The easiest way is Game Center (iPhone and iPad) or Google Play Games (Android): sign in from the Trophies page or Settings and the game keeps a copy of your progress in your iCloud or Google account. Open the game on the new device with the same account and it offers to load it. Without those services: on the old device open Settings → Copy transfer code, send the code to yourself, then on the new device open Settings → Load transfer code and paste it. This replaces the progress on the new device. Then use Restore purchases there. Keep the code private, because anyone with it can load your game.
The game asks which save to keep
That happens when the copy in your iCloud or Google account and the one on the device are different (for example after playing on two devices). The dialog shows the stars, coins and gems of each copy and when it was saved; pick the one you want to continue. The other copy is replaced.
I lost my progress
Progress is stored on your device, plus the cloud copy if you use Game Center or Google Play Games. If the game was uninstalled or reset and you have neither a cloud copy nor a transfer code, we can’t recover it. iCloud or Android device backups may have kept a copy: reinstall the game on a device signed in to the same account and check.
Achievements or leaderboards don’t update
Make sure you are signed in to Game Center (iOS Settings → Game Center) or Google Play Games and online. The game sends your progress again the next time it opens, so nothing earned is lost.
How do I cancel Farm Club?
On iPhone and iPad: Settings → your name → Subscriptions → Piccolino Pop!. On Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions → Piccolino Pop! → Cancel subscription. Cancel at least 24 hours before the renewal date (or before the end of a free trial to avoid the first charge). You keep the benefits until the end of the period you paid for. Deleting the game does not cancel a subscription.
How do refunds work?
Apple and Google process the payments and decide refunds: on iPhone and iPad use reportaproblem.apple.com, on Android Google Play’s refund process. If we can help with a delivery problem, email us.
What are the odds for Hatchery eggs and the Lucky Wheel?
They are shown in the game before you spend anything (on every egg in the Hatchery, and through the “Odds” link next to any offer that contains an egg) and are listed on our Terms of Use page.
Ads: can I change my choices or remove them?
Rewarded ads are always optional. Ads between levels are removed by the No Ads purchase or an active Farm Club subscription, and never appear for players who have made a purchase. Where the law requires a consent choice, Settings shows Ad privacy choices so you can change your answer at any time. On iPhone and iPad, ads are personalized only if you allow tracking when iOS asks (change it in iOS Settings → Privacy & Security → Tracking). On Android you can reset or delete your advertising ID in the device settings (Settings → Google → Ads, or Settings → Privacy → Ads).
How do I switch play statistics on or off?
In the EEA, the UK and Switzerland statistics stay off unless you accept the “Help improve Piccolino Pop?” question; in other countries they start on. Change your choice any time with Settings → Share play statistics. See the Privacy Policy for what is collected.
The game is slow or hot on my device
Turn on Battery saver in Settings, close other apps, and make sure the game and your system are updated. If it still struggles, email us the device model and iOS or Android version.
Contact us
Email agustin@delegas.com and tell us your device model, your iOS or Android version, the game version (shown on the title screen) and what happened. Please don’t send your transfer code unless we ask for it. Piccolino Pop! is published by Agustin Aguilar (iPhone and iPad) and Delegas Labs, S.L. (Android).