Eggrun
Support
Last updated: 5 October 2026
Eggrun is a free-to-play 3D runner from the Piccolino universe: grab eggs, grow a giant gang and beat the boss hens across 15 worlds. Here is where to look when something doesn’t work. If you can’t find your answer, write to us.
Common questions
How do I restore my purchases?
Open the game, tap the gear to open Settings, then Restore purchases. Use the same Apple (iPhone and iPad) or Google Play (Android) account you bought with. One-time unlocks such as No Ads, the Coin Doubler and the runners and cosmetics from the Starter Pack and bundles come back, as does an active Egg Club subscription. Gems, coins and the Golden Pass are used up in the game and are not restored.
The store says “unavailable”, or my purchase didn’t go through
Check that you are online and signed in to the App Store (or Google Play), that the store app is up to date, and try again after a minute. A purchase that was charged but not delivered is delivered the next time the game opens with a connection. If it still does not show, email us with the approximate time and the order number from your Apple or Google Play receipt.
How do I keep my progress when I change phones?
The easiest way is a cloud save: sign in to Game Center (iPhone and iPad) or Google Play Games (Android) in Settings, and the game keeps a copy of your progress in your iCloud or Google account. On the new device, sign in with the same account and the game picks it up. If the device and the cloud both have different progress, the game asks which save to keep. Cloud saves stay within one platform (Apple to Apple, Android to Android).
To move your progress by hand, or between iPhone and Android, use a transfer code: on the old device open Settings → Transfer code and tap Copy. Send the code to yourself (it is a long block of text), then on the new device open Settings → Transfer code, paste it under Load a code and tap Load code. This replaces the progress on the new device. Then use Restore purchases there (purchases are tied to your store account, so they don’t move between Apple and Google). Keep the code private: anyone with it can load your game.
Game Center or Play Games won’t sign in, or my cloud save doesn’t sync
Check that you are online and signed in to Game Center in iOS Settings (with iCloud Drive on), or to the Google Play Games app on Android, then reopen Eggrun and try Sign in again in Settings. The cloud save shows when it last saved; “Waiting to sync” means it will upload at the next chance. The game is fully playable without signing in.
I lost my progress
Without a cloud save or a transfer code, progress is stored on your device only. If the game was uninstalled or reset, we can’t recover it. Your phone’s own backup (Android backup or an iCloud backup) may have kept a copy: reinstall the game on a device signed in to the same account and check. Signing in to Game Center or Play Games, or making a transfer code from time to time, is the safest backup.
How do I cancel or manage Egg Club?
On iPhone and iPad: Settings → your name → Subscriptions → Eggrun. On Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions → Eggrun → Cancel subscription. Cancel at least 24 hours before the renewal date. You keep the benefits until the end of the period you paid for. Deleting the game does not cancel a subscription.
How do refunds work?
Apple and Google process the payments and decide refunds: on iPhone and iPad use reportaproblem.apple.com, on Android Google Play’s refund process. If we can help with a delivery problem, email us.
What are the drop rates for Mystery Eggs and the Lucky Wheel?
They are in the game: tap the i (Odds) button next to your eggs in the Coop’s incubator, or Odds under the Lucky Wheel. They are also listed on our Terms of Use page.
Ads: can I remove them or change my choices?
Rewarded ads are always optional. The ads between levels are removed by the No Ads purchase or an active Egg Club subscription (and stop after any purchase). Where the law requires a consent choice, Settings shows Ad privacy choices so you can change your answer at any time. On iPhone and iPad, ads are personalized only if you allowed tracking when iOS asked; change it in iOS Settings → Privacy & Security → Tracking. On Android you can reset or delete your advertising ID in Android Settings (Privacy → Ads, or Google → Ads).
How do I switch play statistics on or off?
Use Settings → Share play statistics. In the EEA, the UK and Switzerland it starts off and nothing is collected unless you switch it on; in other countries it starts on. See the Privacy Policy for what is collected.
How do I change the language?
Eggrun follows your device’s language and is available in 50 languages. To pick another one, open Settings → Language.
The game is slow or hot on my device
Turn on Battery saver and Reduced motion, or set Graphics to Low in Settings, close other apps, and make sure the game and your system are updated. If it still struggles, email us the device model and iOS or Android version.
Reminders don’t arrive
The game asks to send notifications the first time you put an egg in the incubator. If you said no, turn them on in iOS Settings → Notifications → Eggrun, or on Android in Settings → Apps → Eggrun → Notifications, and check that battery optimization isn’t blocking them.
Contact us
Email agustin@delegas.com and tell us your device model, your iOS or Android version, the game version (shown at the bottom of Settings) and what happened. Please don’t send your transfer code unless we ask for it. Eggrun is published by Delegas Labs, S.L. (Android) and Agustin Aguilar (iPhone and iPad).